I5malaysia takes the protection of every user's personal data seriously. This document clearly outlines the types of data we collect, how it is used, who can access it, and your rights as a user of our platform. Your privacy is not merely a legal obligation to us — it is a core value we uphold.
Six core data protection principles we uphold for every Malaysian user
All data transmitted between your device and i5malaysia's servers is protected by 256-bit SSL encryption — the same standard used by banks and major financial institutions in Malaysia. No third party can intercept or read your data in transit.
I5malaysia has never and will never sell users' personal data to any third party for marketing or commercial purposes. Your information belongs to you – we only use it for the purposes you have consented to.
I5malaysia user data is stored on servers protected by multi-layered access controls. Only specifically authorised personnel may access sensitive data, and every access is logged for security audit purposes.
You have full control over your data at i5malaysia. Request access, correction, or deletion of your data at any time through your account settings or by contacting our support team. We will respond within 14 business days.
I5malaysia complies with Malaysia's Personal Data Protection Act 2010 (PDPA) across all aspects of collecting, processing, and storing users' personal data. We treat compliance with this law as a minimum standard, not a ceiling.
I5malaysia's security systems operate 24 hours a day to detect and prevent unauthorised access, intrusion attempts, and any suspicious activity related to user data. Affected users will be notified of any security incidents.
Have a question about your privacy?
View FAQImportant Note: This Privacy Policy describes how i5malaysia collects and processes personal data. By registering for or using our platform, you consent to the collection and use of your personal data as described in this document. Please read it carefully and contact us if any part is unclear.
I5malaysia collects personal data only when it is necessary to provide the services you request. We do not collect information that is irrelevant or beyond what is required for those purposes.
i5malaysia does not collect sensitive personal data such as health information, religious beliefs, or political views. All data collected is limited to what is necessary to provide the services of an online entertainment platform.
Personal data collected by i5malaysia is used solely for purposes related to delivering platform services and improving the user experience. We do not use your data for any purpose unrelated to these services.
i5malaysia does not use your personal data for third-party advertising or to build advertising profiles for sale. Your game activity data is not shared with third-party game providers in any form that could personally identify you.
I5malaysia does not sell, rent, or disclose users' personal data to third parties for marketing purposes. However, there are limited circumstances where data sharing is necessary to deliver our services or meet legal requirements.
| Third Parties | Types of Data Shared | Purpose |
|---|---|---|
| Payment Providers (Touch 'n Go, GrabPay, DuitNow, etc.) |
Minimum transaction information required | Processing deposits and withdrawals |
| Identity Verification Service Providers | Full name, IC number, KYC documents | Identity verification and AML compliance |
| Live Game Providers | Anonymous session identifier | Connecting to live casino tables |
| Relevant Authority (if required by law) |
Data provided upon specific request | Compliance With Malaysian Law |
All third parties that receive i5malaysia user data are required to meet security and privacy standards equal to or exceeding those we apply ourselves. Legally binding data processing agreements are signed with all third-party partners who handle i5malaysia user data.
If i5malaysia receives a request from authorities to disclose user data, we will notify the relevant user unless such notification is prohibited by law or in emergency situations that threaten public safety.
Protecting users' personal data is a technical and organisational priority that we take seriously. i5malaysia implements multiple layers of security to ensure your data remains safe from unauthorised access, loss, or misuse.
While i5malaysia takes all reasonable steps to protect your data, no security system can provide an absolute 100% guarantee. If you suspect your account has been accessed without authorisation, please contact our support team immediately via live chat.
I5malaysia uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.
You can manage cookie usage through your browser settings. Please note, however, that blocking certain cookies — especially session cookies — may affect the functionality of the i5malaysia platform and your ability to log in or play without interruption.
To manage cookies, refer to the documentation for your browser (Chrome, Firefox, Safari, or any other browser). i5malaysia does not use third-party cookies for cross-site advertising purposes.
I5malaysia does not retain personal data for longer than is necessary for the purpose it was collected, or beyond what applicable law requires.
When data is no longer needed and has exceeded the defined retention period, i5malaysia will delete or anonymise it using appropriate methods. Deletion is carried out using protocols that ensure the data cannot be recovered.
If you request account deletion, i5malaysia will process that request subject to the condition that all legal and financial obligations associated with your account have been settled.
As an i5malaysia user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). i5malaysia respects and facilitates the exercise of these rights.
Request a copy of the personal data i5malaysia holds about you. We will provide this within 14 working days.
Request the correction of inaccurate or incomplete data via your account settings or customer support.
Request deletion of your data subject to applicable legal retention requirements.
Object to the processing of your data for specific purposes, such as marketing communications.
Request your data in a machine-readable format for transfer to another service if needed.
Request a restriction on the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the rights listed above, contact the i5malaysia privacy team by email at support@i5malaysia.asia with the subject line "Privacy Rights Request" and specify the particular right you wish to exercise along with your account details for identity verification.
I5malaysia is an online entertainment platform intended exclusively for users aged 18 and above. We do not knowingly collect, process, or store the personal data of any individual under the age of 18.
If i5malaysia discovers or is informed that we have inadvertently collected data from a minor, we will take immediate action to delete that data and terminate the account in question. Parents or guardians who have concerns about their child's use of the platform are encouraged to contact us promptly through our support channels.
If you are a parent or guardian and believe your child has registered an i5malaysia account without your consent, please contact our support team immediately at support@i5malaysia.asia. We will investigate and take appropriate action within 24 hours.
I5malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
We encourage you to review this Privacy Policy page periodically. Your continued use of the i5malaysia platform after any amendments take effect will be considered your acceptance of the updated version of this Privacy Policy.
The current version of this Privacy Policy takes effect from January 2026 and supersedes all previous versions. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data subject to applicable legal retention requirements.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way i5malaysia handles your personal data, we encourage you to contact us directly.
I5malaysia is committed to responding to all privacy-related enquiries within 14 working days. For more complex requests such as full data access or data deletion, processing may take up to 30 business days. We will notify you if a longer timeframe is required, along with the reason.
If you are not satisfied with how i5malaysia has handled your privacy complaint after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) or the relevant regulatory authority.
The i5malaysia support team is fluent in both Bahasa Malaysia and English. All privacy-related communications are kept confidential and handled by staff with dedicated training in data privacy. We will not share your privacy complaint information with any unrelated parties.
In today's digital world, personal data is one of the most valuable assets a person holds. When you register an account on i5malaysia and start playing — whether it's live baccarat, blackjack, slots, or placing sports bets on the Malaysia Super League and EPL — you are entrusting us with some of your personal information. That trust is not something we take lightly.
Many users in Malaysia are often unaware of just how much data they actually share when using online platforms. At i5malaysia, we take a different approach — we strive to be as transparent as possible about what we collect and why. Not merely because the law requires it, but because we believe relationships built on transparency are stronger and more enduring.
A question we often receive from new players concerns the security of identity document information submitted during the KYC process. This is a very valid concern. i5malaysia stores your MyKad copy in encrypted format, on servers protected by strict access controls, and it is only accessed by trained compliance staff when required for specific legal purposes. This data is never used for any other purpose or shared with any party outside the circumstances explicitly stated in this policy.
Regarding financial information — when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, i5malaysia only receives a transaction confirmation from the respective payment provider. We do not store your e-wallet login credentials, PIN numbers, or full bank account details. The payment provider you use manages transaction security according to their own standards, and i5malaysia only receives a notification indicating whether the payment was successful or not.
We also want to be transparent about how your gaming activity data is used. Your betting records and game history on i5malaysia are used primarily for three purposes: first, to ensure winnings and losses are calculated accurately; second, to meet AML legal compliance requirements; and third, to provide effective customer support if you encounter any issues with a specific round. This data is not used to "profile" you for aggressive marketing purposes or shared with third parties.
For users who access the i5malaysia platform via mobile — which represents the majority of our players — there are a few additional things worth knowing. Our platform may store session cookies in your browser to ensure a smooth login experience. These cookies do not contain sensitive information and exist solely to identify your session. You can delete them at any time through your browser settings without permanently affecting your account data.
I5malaysia also wants to highlight our security notification system. If our system detects a login from an unfamiliar device or location on your account, you will automatically receive a notification via your registered email address or phone number. This is a proactive measure to protect your account. If you receive such a notification but did not attempt that login, contact our support team immediately to lock your account and initiate an investigation.
Finally, we want to reaffirm i5malaysia's long-term commitment to user privacy. The online entertainment industry evolves rapidly, and so do cybersecurity threats and privacy requirements. i5malaysia will continue to update our security systems, train our staff on best privacy practices, and review this policy regularly to ensure it reflects the most current and relevant data protection standards for our users in Malaysia.